Topic/Issue:
Network Account Loading
Description:
Network Account not loading into Active Directory
Potential Cause
There’s a special character in the network account name.
Questions to Ask
n/a
Message to students / Tier 1 Actions
Tier 1 should call/email June Mabrey (ext. 8317) or Clare Joyner (ext. 8313) to resolve the issue
Inform the student to allow 24 hours to resolve.
Notify student once resolved and cc; E-learning (Karen McClaskey) so that they are notified if Canvas account needs to be changed.